TDev Digital respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect personal information when you use our website, contact us, or work with us.
1. Who we are
TDev Digital is a UK-based digital studio providing website development, custom web apps, digital marketing systems and technical support for businesses.
For privacy questions, contact us at: contact@towseddev.com
2. What information we collect
We may collect and process the following information:
- Name
- Email address
- Phone number
- Business name
- Website URL
- Project details or enquiry information
- Messages you send to us
- Technical information about how you use our website, such as analytics and cookie data
We only collect information that is relevant to your enquiry, project, or use of our website.
3. How we collect information
We collect information when you:
- contact us by email
- submit a form on our website
- book a call or request a project discussion
- communicate with us during a project
- use our website, where analytics or cookies are enabled
4. How we use your information
We use your information to:
- respond to enquiries
- discuss potential projects
- provide quotes or proposals
- deliver website, app, marketing or support services
- manage client relationships
- improve our website and services
- keep records for business, tax and legal purposes
- maintain website security and performance
5. Lawful basis for using your information
We rely on different lawful bases depending on how we use your information:
- Contract: when we need your information to provide a quote, deliver a service, manage a project or communicate with you as a client.
- Legitimate interests: when we respond to business enquiries, improve our services, maintain website security, or manage normal business communications.
- Legal obligation: when we need to keep records for tax, accounting or legal reasons.
- Consent: where we ask for permission, such as for certain cookies or optional marketing communications.
6. How long we keep your information
We only keep personal information for as long as necessary.
Enquiry information is usually kept for up to 24 months unless a project goes ahead or we need to keep it for business records.
Client and project records may be kept for up to 7 years for accounting, tax and legal purposes.
Website analytics data may be kept according to the settings of the analytics provider.
7. Who we share information with
We do not sell your personal information.
We may share information with trusted service providers where necessary to run our business and deliver services, such as:
- website hosting providers
- email and communication tools
- analytics providers
- payment processors
- project management or document tools
- professional advisers, such as accountants
Where possible, we only share the information needed for the relevant purpose.
8. International transfers
Some tools or service providers may process data outside the UK. Where this happens, we aim to use providers that apply appropriate safeguards for international data transfers.
9. Cookies and analytics
Our website may use cookies or analytics tools to understand how visitors use the site, improve performance and measure marketing activity.
Cookies may collect technical information such as:
- pages visited
- time spent on the site
- device and browser type
- referral source
- approximate location
Where required, we will ask for consent before setting non-essential cookies.
10. Marketing communications
We may contact existing or potential business contacts about relevant services where there is a legitimate business interest, or where consent has been given.
You can ask us to stop sending marketing communications at any time by contacting: contact@towseddev.com
11. Your rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
- access the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your information
- object to certain types of processing
- ask us to restrict how we use your information
- request a copy of your information
- withdraw consent where consent is the lawful basis
To exercise your rights, contact: contact@towseddev.com
12. Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
No website, email system or online service can be guaranteed completely secure, but we aim to use appropriate technical and organisational measures to protect the information we handle.
13. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator: https://ico.org.uk/make-a-complaint/
14. Updates to this policy
We may update this privacy policy from time to time. The latest version will be published on this page.